Refund Policy

Last updated: October 12, 2026

KamiSign plans are paid once, upfront, for a 3, 6 or 12 month term. There is no monthly billing and no automatic renewal. This page explains when you can get your money back.

Try before you pay

Every new team workspace starts with a 14-day free trial, and every workspace includes a free allowance of documents each month. We ask you to use these to decide whether KamiSign fits your work before you buy a plan.

Refunds on paid plans

You can ask for a full refund within 7 days of your payment, as long as you have not sent more than 5 documents for signature on the paid plan. After that, payments for a term already in use are not refundable, because the service and storage for that term are already provided.

Always refunded

A duplicate or accidental charge for the same order.
A charge for more seats or a longer term than you selected at checkout.
A refund required by the law where you live.

Cancelling

Because plans do not renew automatically, there is nothing to cancel. When your term ends, your workspace moves to the free plan. Your documents stay in your Vault, and you keep access to them within the free plan limits.

Adding seats

Seats added during a term are charged for the rest of that term and follow the same refund rules from the date they are bought.

How to ask

Email [email protected] from the account that owns the workspace and include the workspace name. We reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

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