Support
Need help? Email [email protected]. Include the email address on your account and, if it is about a document, its title. Please do not send passwords, verification codes or document contents.
Common questions
How do I delete my account?
In the app, open the gear menu and choose Delete Account, or email us. Deletion is permanent. If you are in a workspace with other members, leave it first.
How do I cancel my subscription?
For App Store purchases, go to Settings › Apple ID › Subscriptions on your device. For web plans, cancel in your account or email us. Deleting the app does not cancel a subscription.
I lost my vault passphrase or document key.
We cannot recover it, so we are unable to restore access to those files.
A signing link does not work.
Signature requests expire after 30 days, and some require you to verify the email address the document was sent to. Ask the sender to resend it.
Refunds
See our Refund Policy. Purchases made through Apple are refunded by Apple.
Contact
General help: [email protected]
Privacy requests: [email protected]